We view regulatory compliance not as a hurdle, but as the foundation of our business. Your brand reputation is protected by our unyielding commitment to Irish and EU legal standards.
As an agency operating within the Republic of Ireland, CrediX strictly adheres to the guidelines set forth by the Data Protection Commission (DPC) and the EU GDPR framework.
While recovering commercial and consumer debt, we align our operational procedures with the spirit of the Central Bank of Ireland’s Consumer Protection Code. Our approach guarantees that all debtors are treated with dignity, fairness, and absolute professionalism.
"Our primary objective is to recover your funds while preserving the commercial and consumer relationships you worked hard to build. Respect is our most effective recovery tool."
We recognize that financial difficulty can often be tied to vulnerability, including mental health challenges, severe illness, or sudden loss of income. Our collections team is trained to identify signs of vulnerability.
When vulnerability is identified, our standard automated workflows are suspended. The account is moved to manual handling, allowing us to exercise forbearance, offer highly flexible payment arrangements, or refer the individual to free debt advisory services.
If you have been contacted by CrediX and are experiencing severe financial hardship, you do not have to face it alone. We strongly encourage you to reach out to us so we can arrange a sustainable payment plan.
Additionally, free, independent, and confidential advice is available in Ireland through the Money Advice and Budgeting Service (MABS).
Your data is housed entirely within secure servers located inside the European Economic Area (EEA). We employ robust firewalls, multi-factor authentication (MFA) for all staff, and regular penetration testing to ensure our infrastructure is impervious to unauthorized access.